User Experience professionals are problem solves. Today I solved a problem.
The building I’m in is a “heritage building” meaning that you can’t make upgrades to it without city approval. The toilet is broken and breaks about 4 times a year because it’s a residential grade toilet, not commercial grade. Plus, parts for it aren’t being made anymore, so the handyman can’t fix it. Right now, the situation in one of the washrooms is that the handle on the toilet is broken but also the piece of plastic on the inside of the toilet that connects the handle to the thing that pulls up to empty the tank is broken. Plus the lid doesn’t fit properly so the water from the refiller thing sprays all over the toilet seat.
Today I took the name tag string thing – the thing that goes around your neck – off of my IA Summit badge, attached it to the thing inside the toilet that is broken, and draped it over the outside of the toilet tank. I propped the lid delicately on the tank so the water doesn’t spray so much. We’ll see how long it holds.
This is a clear example of taking something from the IA Summit and putting it to use.
Update: 12:27pm Pacific time:
We have to take pictures to further prop up our case as to why the toilet should be fixed and should take precedence over other problems.
We took pictures – can you find the conference shwag?
Update: 2:33 pacific time:
Holy crap there’s a duck in the toilet!